Form3 Privacy Policy — Your Data Protection
Your privacy is our priority. This page clearly explains how the form3 platform collects, uses, stores, and protects the personal information of Malaysian users.
Information We Collect and Why
When you register or use the form3 platform, we collect several categories of information to enable the service to operate securely and efficiently. This information is collected directly from you or automatically during your use of the platform.
Account information: Full name, date of birth, email address, mobile number, and encrypted password. This information is required for account creation and verification.
Identity verification information: Copies of identity documents such as your IC or passport, required to comply with verification requirements and to process fund withdrawals.
Payment information: Details of deposit and withdrawal methods in MYR, including bank account numbers, account holder names, and transaction records. We do not store full credit or debit card numbers.
Device & browser information: IP address, browser type, operating system, device model, screen resolution, and approximate location data based on IP. This information helps us detect suspicious access attempts and optimise your platform experience.
Usage data: Pages visited, games played, session duration, clicks, and in-platform interactions. This data is used for internal analytics and service improvement.
How We Use Your Information
Form3 only uses collected information for legitimate and necessary purposes. We do not sell, rent, or transfer your personal data to third parties for marketing purposes without your consent.
The main purposes for which your information is used are as follows:
- Creating and managing user accounts, and verifying identity during registration and the withdrawal process.
- Processing deposits and withdrawals in MYR securely via supported payment methods.
- Detecting and preventing fraudulent activity, money laundering, or platform abuse.
- Providing customer support and responding to enquiries or complaints submitted.
- Sending important notifications related to your account, transactions, platform updates, or policy changes.
- Analysing usage patterns to improve platform performance, refine the interface, and introduce new features.
- Complying with legal obligations and the requirements of relevant regulatory bodies.
Cookie Usage & Session Tracking
The form3 platform uses cookies and similar tracking technologies to enhance the user experience and ensure session security. Cookies are small text files stored on your device by your web browser when you access the platform.
Types of cookies we use:
- Session cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saving your language preference and display settings to ensure a consistent experience on future visits.
- Security cookies: Helping identify trusted devices and detecting suspicious login attempts from new locations.
- Analytics cookies: Collecting anonymised usage data for internal statistical purposes to understand how users interact with the platform.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality or prevent you from logging in securely.
How We Store and Protect Your Data
User data security is a responsibility we take seriously. form3 implements multiple layers of technical and procedural safeguards to keep your information secure at all times.
Security measures in place:
- SSL/TLS encryption: All communications between your browser and the platform's servers are encrypted using industry-standard SSL/TLS protocols, ensuring data cannot be intercepted in transit.
- Password storage: Your password is never stored in plain text. We use strong cryptographic hashing to ensure passwords cannot be recovered — not even by our own staff.
- Access controls: Only authorised staff with a legitimate business need may access users' personal data, and all access is logged for audit purposes.
- Continuous monitoring: Our systems are monitored around the clock to detect and respond to any security threats or unusual activity.
Your data is stored on servers located in secure, recognised data security-compliant facilities. Data is retained for as long as your account remains active, or for as long as required by applicable law following account closure.
Your Rights as a User and How to Contact Us
As a form3 platform user, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights to the extent permitted by applicable law.
Access rights: You may request a copy of the personal information we hold about you at any time by contacting our support team.
Right to rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction. You may also update basic information directly through your account settings on the platform.
Right to erasure: You may request the deletion of your personal data, subject to record retention obligations required by law. An account closure request will automatically initiate the data deletion assessment process.
Right to restriction: You may request that we restrict the processing of your data in certain circumstances, such as during an ongoing investigation or dispute.
To exercise any of the above rights, or for any enquiries regarding privacy and data protection, please contact the form3 customer support team at [email protected]. We will endeavour to respond to all privacy-related enquiries within seven business days. You may also review the FAQ section us for answers to the most frequently asked questions.
Form3 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or new platform features. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
Your Data Is Safe with form3
We are committed to protecting your privacy at all times. Register an account or log in to enjoy Malaysia's trusted entertainment platform with full data protection.